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Usuários nas capitais do Brasil contam com velocidade de download 5G superior a 250 Mbps

Posted: May 16, 2023

Nessa nova análise, a Opensignal comparou a experiência de nossos usuários de smartphones com 5G nas 27 capitais do Brasil – a capital federal Brasília e 26 capitais estaduais. Embora nossos usuários em diferentes capitais contem com velocidades médias de download em 5G de mais de 250 Mbps, há diferenças substanciais entre as cidades, de até cerca de 150 Mbps. Também observamos grandes diferenças na velocidade de upload em 5G e na experiência com jogos em 5G nessas 27 capitais.

Users in Brazil’s state capitals enjoy 5G Download Speed exceeding 250Mbps

Posted: May 16, 2023

In this new analysis, Opensignal has compared the 5G experience of our smartphone users in Brazil’s 27 capitals — federal capital Brasília and 26 state capitals. While our users across different capitals enjoy average 5G download speeds of over 250Mbps, there are substantial differences between the cities, up to around 150Mbps. We also see large differences in 5G Upload Speed and 5G Games Experience across these 27 capitals.

Como uma experiência ruim gera churn no Brasil

Posted: Apr 04, 2023

A Opensignal analisou a experiência com telefonia móvel dos usuários que mudaram para outras operadoras – usuários da Opensignal que utilizam smartphones e mudaram de operadora de telefonia móvel no último trimestre de 2022. Observamos que os usuários que mudaram para outras operadoras ficaram mais tempo sem sinal na operadora anterior, comparado à experiência média de todos os usuários da rede da operadora de telefonia móvel de origem.

Poor network experience drives churn in Brazil

Posted: Apr 04, 2023

Opensignal analyzed the mobile experience of Leavers — those Opensignal smartphone users who moved to a new mobile operator in the last quarter of 2022. We observed that Leavers spent more time with no signal on their old operator compared with the average experience of all users on their original mobile operator’s network. Looking at the experience of our 5G users before they switched operators, Leavers generally observed slower overall download and upload speeds on their old operator, compared to the network averages.

Mobile Network Experience Across Colombia's major cities

Posted: Nov 17, 2022

Opensignal has looked at the mobile network experience in seven of Colombia’s cities to compare the local mobile network experience our users had on four national operators — Claro, Movistar, Tigo and WOM. We covered the following Colombian cities: Barranquilla, Bogotá, Bucaramanga, Cali, Cartagena, Cúcuta and Medellín. 

Understanding mobile experience explains why users in Colombia switch mobile operators

Posted: Nov 24, 2021

In this new analysis, Opensignal has found that Colombian smartphone users that switched their mobile operator saw a significantly worse mobile experience than the average for their original operator before they switched. These Leavers spent more time without a signal and less time connected to 4G. Also, we found that while Leavers sometimes improved their experience after switching to a new operator, it depended on which operator they joined.

The quality of mobile network experience helps explain churn in Brazil

Posted: Sep 15, 2021

Opensignal has looked at the mobile experience of our smartphone users that changed their mobile operator in Brazil. In this analysis, we found that those Leavers that switched operators, or churned, generally had a significantly worse mobile experience before they switched, compared with the average experience of all users on their original mobile operator’s network. For example, on Opensignal data, on all four operators — Claro, Oi, TIM and Vivo — Leavers saw lower 4G Availability and a greater amount of time with no signal before switching.