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Understanding mobile experience explains why users in Colombia switch mobile operators

Posted: Nov 24, 2021

In this new analysis, Opensignal has found that Colombian smartphone users that switched their mobile operator saw a significantly worse mobile experience than the average for their original operator before they switched. These Leavers spent more time without a signal and less time connected to 4G. Also, we found that while Leavers sometimes improved their experience after switching to a new operator, it depended on which operator they joined.