Claro

Como uma experiência ruim gera churn no Brasil

Posted: Apr 04, 2023

A Opensignal analisou a experiência com telefonia móvel dos usuários que mudaram para outras operadoras – usuários da Opensignal que utilizam smartphones e mudaram de operadora de telefonia móvel no último trimestre de 2022. Observamos que os usuários que mudaram para outras operadoras ficaram mais tempo sem sinal na operadora anterior, comparado à experiência média de todos os usuários da rede da operadora de telefonia móvel de origem.

Poor network experience drives churn in Brazil

Posted: Apr 04, 2023

Opensignal analyzed the mobile experience of Leavers — those Opensignal smartphone users who moved to a new mobile operator in the last quarter of 2022. We observed that Leavers spent more time with no signal on their old operator compared with the average experience of all users on their original mobile operator’s network. Looking at the experience of our 5G users before they switched operators, Leavers generally observed slower overall download and upload speeds on their old operator, compared to the network averages.

Mobile Network Experience Across Colombia's major cities

Posted: Nov 17, 2022

Opensignal has looked at the mobile network experience in seven of Colombia’s cities to compare the local mobile network experience our users had on four national operators — Claro, Movistar, Tigo and WOM. We covered the following Colombian cities: Barranquilla, Bogotá, Bucaramanga, Cali, Cartagena, Cúcuta and Medellín. 

How Colombia’s operators are re-using existing spectrum for modern 4G services

Posted: May 11, 2022

In this analysis, Opensignal has looked at how three national operators in Colombia use their spectrum holdings in one of the legacy 3G bands — 1900 MHz (band 2), also known as the PCS band. We observed that mobile operators have been shifting their use of this band from 3G to 4G technology and also have moved to larger channel widths for 4G connections which helps to boost the mobile experience of users.

Cómo los operadores Colombianos están reutilizando el espectro existente para los servicios 4G modernos

Posted: May 11, 2022

En este análisis, Opensignal ha examinado cómo tres operadores nacionales en Colombia utilizan sus tenencias de espectro en una de las bandas 3G heredadas: 1900 MHz (banda 2), también conocida como la banda PCS. Hemos observado que los operadores de telefonía móvil han cambiado el uso de esta banda de la tecnología 3G a la 4G y también han pasado a tener un mayor ancho de canal para las conexiones 4G, lo que ayuda a mejorar la experiencia móvil de los usuarios.

Understanding mobile experience explains why users in Colombia switch mobile operators

Posted: Nov 24, 2021

In this new analysis, Opensignal has found that Colombian smartphone users that switched their mobile operator saw a significantly worse mobile experience than the average for their original operator before they switched. These Leavers spent more time without a signal and less time connected to 4G. Also, we found that while Leavers sometimes improved their experience after switching to a new operator, it depended on which operator they joined.

The quality of mobile network experience helps explain churn in Brazil

Posted: Sep 15, 2021

Opensignal has looked at the mobile experience of our smartphone users that changed their mobile operator in Brazil. In this analysis, we found that those Leavers that switched operators, or churned, generally had a significantly worse mobile experience before they switched, compared with the average experience of all users on their original mobile operator’s network. For example, on Opensignal data, on all four operators — Claro, Oi, TIM and Vivo — Leavers saw lower 4G Availability and a greater amount of time with no signal before switching.

TIM leads Brazilian operators in 4G coverage experience

Posted: May 24, 2018

When it comes to LTE reach, TIM Brasil has its competitors beat on two counts. It not only provided our users with 4G signals the most often but also in the most places. TIM rated highest in OpenSignal's 4G coverage experience metric, as our testers were able to find an LTE connection in 74.4% of the places they frequented in a recent three-month test period. That score was more than 7 percentage points higher than TIM's nearest rival Vivo.