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Indonesian users who changed operators had a below average mobile experience

Posted: Apr 14, 2021

Opensignal has analyzed mobile subscriber churn in Indonesia and found that our users who changed their mobile operator on average had a worse mobile experience before they switched compared to the typical experience on their original network. Moreover, all our users that we have seen switching mobile operators had a better experience on their new mobile network. Our users who left 3, Indosat, Smartfren and XL on average spent less time without a mobile signal on their new network.

Jakarta’s blackout had a nationwide impact on 3 and Indosat’s networks

Posted: Aug 13, 2019

Opensignal observed an impact on our Indonesian users’ experience following the massive electrical blackout which began just before midday on Sunday, August 4, local time. However, the resulting effects on mobile service we measured were not limited to the areas where the power went out — Jakarta and West Java — but spread to the whole of Java, Sumatra, Kalimantan and Sulawesi.

Indonesia is steadily working on its LTE - and it is paying off

Posted: Dec 06, 2017

Mobile users in Indonesia have a good chance of finding an LTE signal regardless of operator choice, but 4G download speeds remain among lowest worldwide.  

In our first report measuring mobile experience in the country, we analysed over 9 billion measurements from close to 1 million devices comparing the performance of the five national operators in terms of 4G availability, 3G and 4G download speeds, and latency.