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Mobile experience is a driver for mobile churn in Singapore

Posted: Feb 09, 2021

Opensignal has analyzed mobile subscriber churn in Singapore and found that our users who changed their mobile operator on average had a worse mobile experience before they switched compared to the typical experience on their original network. Also, our data shows that Singapore’s fourth mobile operator — TPG — as well as the numerous MVNOs which have launched operations in recent years, have been chipping away at M1, Singtel and Starhub’s subscriber bases.

Broadband snapshots: Singapore

Posted: Sep 11, 2020

Opensignal looked at Singapore’s broadband market and analyzed our users’ real-world experience when they connected using a selection of the country’s major Internet Service Providers (ISPs).

How Singaporeans’ roaming experience in Malaysia is affected by their choice of operator

Posted: Mar 12, 2020

In this analysis we look at how three measures of the mobile user experience — Download Speed Experience, Upload Speed Experience and Latency Experience — vary between international roamers from Singapore and domestic users in Malaysia. We analyzed the roaming experience of those 4G users that travelled from Singapore to Malaysia during 2019.

Competition intensifies as Singapore approaches 90% 4G Availability

Posted: Jul 26, 2019

In Opensignal’s analysis of 4G Availability in Singapore, our measurements have shown an upward trend in the past 12 months for all three national operators, but the greatest improvement was experienced by our users on StarHub’s network. From the beginning of June, 2018 until the beginning of November, 2018 the operator enhanced its 4G Availability from 82.6% to 87.1% — an outstanding boost of over 4 percentage points.

Singapore’s secret mobile broadband weapon: Latency

Posted: Dec 12, 2018

When it comes to download and upload speeds, few countries can match the raw power of Singapore’s LTE networks. But Singapore doesn’t just shine in connection throughput. It’s also a global leader in latency, which is effectively the response time of a network. The lower latency is on a network, the better experience you’ll receive on a host of mobile applications and services, from web browsing to voice over IP to real-time multiplayer gaming.