We request access to your mobile reception data (and some additional data relating to you or your device) in order to measure the availability and signal quality of mobile communication networks (“our Services”).
OpenSignal is responsible for the control and processing of personal data that we collect from your device. If you have any questions or concerns about OpenSignal’s use of your personal data, please contact us at email@example.com.
The purpose of this Policy is to inform you about our privacy practices and to ensure that you understand the purposes for which we collect and process your personal data. The following is a brief summary of the manner and purposes for which we process your personal data.
Our mission is to analyse and review the availability, service coverage, performance and signal quality of numerous mobile networks all over the world. We obtain the relevant data by collecting measurements relating to signal reception and quality from users of mobile devices.
When allowed access to your data, we collect data from your mobile device both when you are using our Partner’s app and when it is closed.
We take repeated measurements from your device from time to time including location data (which include GPS coordinates or similar information regarding the location of your device), network type, network operator, cellular and WiFi signal strength and quality, and the identifiers of connected cell towers and WiFi routers (including both BSSID and SSID). We also measure how data is flowing, both passively (by monitoring how fast it moves through other apps), and actively (by running a test that downloads or uploads data within our SDK). We do not monitor the content of your data usage. The goal of collecting the above data is to measure the experience you have of wireless networks.
We also collect information from environmental sensors on your device (depending on which ones are integrated in your device), this allows us to measure things such as the device acceleration, orientation and the external atmospheric pressure and light intensity. We also measure some internal device conditions – such as battery temperature and voltage. The goal of collecting this data is to understand how instantaneous device conditions affect experience of mobile networks.
To better understand differences between devices, we collect data on your device hardware such as the model, manufacturer, and manufacturers and models of sub-components (such as the cellular radio) and the capabilities of these components (for example the number of cores on the CPU). Similarly, to understand differences caused by software, we collect information on the mobile platform version used and whether custom ROMs or Android skins are installed. The goal of collecting this data is to understand how device properties affect experience of mobile networks.
When you first use the OpenSignal App a random identification code is generated by our software and allocated to your mobile device and used to identify your device whenever we take measurements. To further help us manage the data, we also collect your public IP address, the device MAC number, the Android serial number. These fields are needed for statistical purposes, for example to understand how much data is contributed by each device.
Measurements that we take from the mobile devices of individual network users allow us to create a detailed picture of the service availability, quality and performance of numerous mobile communication networks across the world and over time. We publish some of the statistical data that we generate and we provide it to our customers (such as network operators) to help them understand their own network’s service coverage, performance and signal quality (and those of their competitors). Although the end-product we produce is made up of aggregated anonymised data, the underlying ‘raw data’ which contains personal data of individual users is important for us and our customers for generating statistical data, validating the results, quality control and further analysis.
We collect and process your personal data based on your express consent. If you give your consent for accessing your mobile data to take measurements, you can withdraw it through the personal settings on the Partner’s app.
We take certain measures to protect personal data collected through the Service against loss, theft, and unauthorised access, use, disclosure, destruction or modification. These include physical, technological and administrative measures
Personal data (such as user’s location data or the user’s unique identifier which is created on first use of the OpenSignal app) contained in the sets of measurements of mobile network signal performance is held for an unlimited period of time as it is required for the production of statistical data over different periods of time and to compare performance data between different time periods.
We operate from the United Kingdom (UK) and our data collection and processing activities take place predominantly in the UK. We store and otherwise process data (including personal data) through third party cloud service providers and other IT service providers which may be located or which may operate in other countries, including countries which do not guarantee the same level of protection to privacy as the UK. Some of our customers to which we license data (see section 5(a) above) also receive personal data from us for processing in countries outside the UK or the EU. When transferring personal data records from the UK to a country outside the EU which does not provide an adequate level of protection to privacy rights, we put in place appropriate safeguards including data transfer agreements on the terms approved by the EU Commission. We may also obtain your consent for the transfer of your personal data for processing outside the EU.
The Service is not directed to children and is intended for use by adults only. We do not knowingly collect personal data from individuals under 16 years of age. If you are under the age of 16, please do not submit any information through the Service and do not provide your consent for the use of your data unless your parent or guardian has approved.
Users based in the European Union have the following legal rights in respect of their information:
Where OpenSignal has disclosed the information of a European Union user to a third party and the user requests the erasure or rectification of the data, OpenSignal will take all reasonable steps to inform the third party of such request;
The above legal rights are subject to various conditions and exceptions including where the data is used for statistical or scientific research purposes and the exercise of the right would prevent such purposes from being attained or would seriously impair their attainment.
Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of information to third parties for the third parties' direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org with "Request for California Privacy information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide to you via email a list of the categories of information disclosed to third parties for their direct marketing purposes during the immediately-preceding calendar year, along with the third parties' names and addresses. Please note that not all personal data sharing is covered by Section 1798.83's requirements.
This Policy relates to your personal data, i.e. data about you, an individual, from which you can be identified. This Policy therefore does not apply to any data insofar as it is held, processed, disclosed or published in a form which cannot be linked to a living individual (such as anonymised data, or aggregated data which cannot directly or indirectly be used to extract your personal data). We reserve the right to generate anonymised and aggregated data extracted out of any databases containing your personal data and to make use of any such anonymised and aggregated data as we see fit (including publishing such data and sharing it with third parties).
We may update this Policy from time to time, and the updated version of this Policy will be effective upon posting on the OpenSignal Services. Please check this page to review the most up-to-date version of this Policy.
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