As our research shows, the reliability of mobile services is one of the most important factors for consumers when evaluating their overall experience with operators. To respond to the need to quantify how reliable mobile services are, Opensignal has designed the Reliability Experience metric. It reflects how consistently users can connect and maintain a connection to their mobile network to successfully carry out typical activities such as emailing, video streaming, and using navigation applications without interruption.
We have previously published the Global Reliability Experience Report, where we introduced this new metric and looked at the reliability of mobile services at a market level. This time we are investigating how mobile operators in selected markets across regions fare in terms of Reliability Experience.
View and download operator results for Reliability Experience in Africa and the Middle East.
Looking at selected countries in the Gulf area — Vodafone has the most reliable network in Oman, beating the runner-up Omantel by nearly 20 points on a 100-1000 scale. Meanwhile, Etisalat takes the top spot in the UAE, ahead of its local competitor du. The competition is much tighter in Kuwait, as Ooredoo and Zain are the joint highest scorers as their scores are statistically tied. Except for stc in Kuwait, all observed operators in the region achieve scores substantially above the 800-point milestone.
In Africa, WE comes first in Egypt for Reliability Experience, ahead of Vodafone. Maroc Telecom triumphs in Morocco, beating inwi by only six points. In South Africa, both Cell C and MTN are statistically tied for first place — which is not surprising, in the context of Cell C having fully migrated its network to both MTN and Vodacom. All South African operators score above 800 points, which is not the case for any operator in either Egypt or Morocco.
View and download operator results for Reliability Experience in Asia Pacific.
In the APAC region, we analyzed three South Asian markets — Bangladesh, India, Pakistan — and Cambodia.
Grameenphone scores the highest in Bangladesh, beating Banglalink by 36 points. Grameenphone, Banglalink, and Robi all score within the 600-700 range, but state-owned Teletalk lags behind with 323 points.
Jio comes first in India, commanding a lead of nearly 40 points over Airtel. In addition, Jio is the only operator in India with a score above 800 points. Similar to Bangladesh, we can also see a state-owned operator, BSNL, with much lower Reliability Experience scores than its privately owned counterparts.
There is no outright winner in Pakistan, as Zong and Ufone jointly have the highest scores in the country. In Cambodia, Smart commands a solid lead over second-placed Metfone of 76 points and is the only operator in Cambodia to score above the 800-point threshold for Reliability Experience.
View and download operator results for Reliability Experience in Europe.
European markets have done very well in our Global Reliability Experience Report, with multiple countries from Europe in the lead. Our users in Scandinavian markets enjoy especially high levels of reliability of mobile services, as Denmark, Norway, and Sweden all made it to the global top 10 of the markets we included in the global report.
In these three markets, Telenor claims the position of the highest scorer, either outright or jointly. In Denmark, Telenor and Telia share the top spot for Reliability Experience, while in Norway — ice and Telenor are jointly the highest scorers. However, in Sweden Telenor is the outright highest scorer, ahead of the runner-up Telia. Notably, all mobile operators in the analyzed Scandinavian markets score very highly, placing above the 900-point milestone. We see scores above 900 points in other European countries, but not for every single operator in the market. Interestingly, no operator in Germany, Greece, and the U.K. scores above 900 points.
T-Mobile comes first in Czechia and Germany (as Telekom), beating Vodafone in both cases. However, only 15 points separate all three mobile operators in Germany, while in Czechia, the difference is much greater — nearly 80 points.
In France, Orange leads for Reliability Experience and commands a small winning margin over second-placed Bouygues — the only other French operator with a result above 900 points. Orange also comes first for Reliability Experience in Slovakia, with a score of 918 points. Both Slovak Telekom and O2 also score highly in the low 900s, but 4ka substantially lags behind, losing by more than 100 points to its competitors.
Cosmote is the highest scorer in Greece, ahead of Vodafone. Meanwhile, EE triumphs for Reliability Experience in the UK, scoring 887 points — as Vodafone follows closely, 10 points behind. Meanwhile, Movistar and Vodafone are statistically tied for first place in Spain.
View and download operator results for Reliability Experience in Latin America.
In Latin America, we looked closer at four major markets — Brazil, Chile and Colombia. All of them have clear outright leaders for Reliability Experience.
TIM beats Claro in Brazil for the Reliability Experience leadership, as both operators score above 800 points.
Entel commands a substantial lead of more than 30 points in Chile over Movistar. All operators in Chile score between 800 and 900 points. Meanwhile, Tigo comes first in Colombia, ahead of WOM. Along with Movistar, these three operators score above 700 points for Reliability Experience, while Claro is below this milestone. In Mexico, Telcel comes first for Reliability Experience with an impressive winning margin of more than 150 points over AT&T.
Opensignal will be adding the Reliability Experience metric to our regular Mobile Network Experience country reports from March 2024 onward, after the release of this report. We'll be publishing operators’ results for even more countries in their upcoming Mobile Network Experience reports.
We have also published a companion report focused on the U.S. alone— which provides national and regional Reliability Experience results for main U.S. operators and delivers more insights drawn from Opensignal’s U.S. Household Survey.
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