consumption

As Indonesia’s mobile market is dominated by prepaid users, it is easy for users to switch, or churn, between operators when they are not happy with their mobile service provider because they are not tied into a contract.

Opensignal’s data shows that short-term variations in average mobile data consumption during the COVID-19 pandemic correlated with variations in our users’ average Download Speed Experience across multiple countries. In part, this is because other ways of improving capacity such as additional wireless spectrum, could not be brought into use quickly in most countries to help with changed mobile usage.