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Mobile experience explains why Germany’s users change mobile operators

Posted: Feb 24, 2021

Opensignal has analyzed the mobile experience of smartphone users who changed mobile network operators in Germany. We found that our users who changed their mobile service provider on average had a worse mobile experience before they switched compared to the typical experience on their original network.

Broadband snapshots: Germany

Posted: Aug 21, 2020

Key points

  • The real-world broadband experience is highly dependent on the location of users’ homes, and users care about the experience where they live, and not nationally. Users’ speeds are higher on almost every ISP in urban districts.

Understanding why so many German smartphone users are still 3G-only

Posted: Nov 07, 2019

Opensignal analyzed the mobile experience of our German smartphone users who have never accessed mobile data on a 4G network (we are calling this group of users “3G-only” users in the rest of our analysis). We found that 81.4% of our 3G-only users had a 4G-capable smartphone and visited areas where 4G exists — indicating that the most likely reason they have not used 4G is because they did not have a 4G subscription.