5G GLOBAL MOBILE NETWORK EXPERIENCE AWARDS 2023


October 2023

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Independent
Real-world experience
Scientific analysis
Author
Sam Fenwick
Principal Analyst

Key Findings

T-Mobile USA and Puerto Rico triumph on 5G Availability

Our T-Mobile USA and Puerto Rico 5G users spend the greatest proportion of time with an active 5G connection in their respective groups (I and II), with scores of 56.1% and 65.3%. 5G Availability is an important measure of the mobile experience as users can only benefit from the superior experience that 5G provides when they have a 5G connection. Both operators beat the competition by impressive margins as the runners-up in Group I and II — India’s Jio and South Korean KT score 41.6% and 49%, respectively.

Sweden’s Telenor, Malaysia’s Unifi and South Korea’s SK telecom are this year’s kings of speed

Our Telenor and Unifi users observe the fastest average 5G Download Speeds in Group I, making the two operators 5G Global Winners with statistically tied scores of 407.4-421.7Mbps. They are followed by three 5G Global Leaders: Brazil’s Vivo, Malaysia’s Digi and TIM Brazil. In Group II, SK telecom is the sole 5G Global Winner with a score of 458.5Mbps — the other two South Korean operators — KT and LG U+ are 5G Global Leaders, along with Singapore’s M1 and A1 Bulgaria.

Across Group I markets, our users with Japan’s SoftBank and Malaysia’s Digi have the best experience when playing multiplayer mobile games on 5G

SoftBank and Digi share the top spot in Group I for 5G Games Experience with statistically tied scores of 89.7-90.2 points on a 100-point scale. Two other Malaysian operators are Global Leaders in Group I — Celcom and U Mobile, alongside Indonesia’s Telkomsel. Singapore’s Singtel reigns supreme in Group II with a score of 93.7 points while its local rivals, StarHub and M1 are 5G Global Leaders as are csl, 3, and CMHK in Hong Kong.

In Group I, Sweden’s Telenor and Tele2 come top for 5G Video Experience

Swedish Telenor and Tele2 are Group I’s 5G Global Winners with statistically tied scores of 78-78.6 points on a 100-point scale. The only 5G Global Leader in Group I which is not European, is Japan’s SoftBank with a score of 77.8 points. A much tighter race in Group II has resulted in a remarkable nine-way tie for the top spot consisting of Slovenia’s Telemach, Telekom Slovenije and A1, Singapore’s StarHub and Singtel, Magenta and A1 in Austria, Swisscom in Switzerland along with O2 in Slovakia.

The Philippines’ Globe and Denmark’s Telia have made the most improvement in 5G Games Experience

In Group I, our Globe users observed the largest year-on-year (YoY) percentage increase in 5G Games Experience — a rise of 30.3%, followed by fellow 5G Global Rising Stars Movistar Chile with 26.7% and French Free Mobile with 26.1%. Turning to Group II, the greatest improvement was seen by our Telia users in Denmark — a rise of 23.1%, ahead of A1 Bulgaria’s and Danish Telenor’s increases of 19.8% and 19.2%.

Brazilian 5G download speeds rocket upwards, while M1 and StarHub users see the largest boost in Group II

Brazilian operators take the first three places for the YoY percentage improvement in 5G Download Speed in Group I. Vivo tops the list of 5G Global Rising Stars, with an incredible increase of 829%, followed by TIM with 546.7% and Claro with 469.7%. These improvements were mainly driven by the ongoing rollout of 5G in the 3.5GHz band, which began in Brasilia in mid-2022. In Group II, the gains were more modest, with Singapore’s StarHub topping the table with a rise of 114%, followed by its 5G consortium partner, M1, with 103.8%. 
 

TIM Brazil and 3 Denmark top the charts for rises in 5G Availability

Our TIM users in Brazil observed the largest percentage improvement in 5G Availability across Group I — a rise of 559.8%, followed by Italy’s Iliad with 461.4% and fellow Brazilian operator Vivo with an increase of 222.7%. In Group II, the operator with the largest YoY improvement in 5G Availability is Denmark’s 3 with a rise of 175.1%, followed by M1 and StarHub with rises of 161.1% and 112.7%, respectively.

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