Data Privacy Charter

At Opensignal, we use mobile network experience measurements to publish independent reports and insights on the real-world mobile network experience of everyday users worldwide. 

We believe it is incumbent upon us to be responsible and transparent about how we collect, use, share and protect data, and we will always treat the privacy of mobile subscribers as a fundamental right.  

We design our systems from the very outset to limit the collection of personal information.  The personal data we collect helps us understand and improve mobile network experience and empowers our users to make better informed decisions regarding their choice of mobile network provider.  Our primary business is turning our data into non-personal analyses to enable legitimate telecom industry stakeholders, typically mobile operators and regulators, to improve the connectivity experience end users receive. We continually work with our mobile application partners to identify ways we can support them directly to improve the experience they provide for their users.

We work diligently to remain compliant with the strictest privacy regulations globally, such as the European Union’s (EU) General Data Protection Regulation (GDPR), the United Kingdom (UK) General Data Protection Regulation (UK GDPR) and the California Consumer Privacy Act (CCPA). 

 

How we collect data:

  • We collect data through our own applications (apps) and with the help of a series of carefully selected partner apps. All of our app partners are initially vetted and then regularly reviewed through rigorous privacy and security processes to ensure they are adequately supporting Opensignal to enter into informed relationships with consenting users.
  • We require affirmative and explicit user consent for all data we collect, and that the user is given the choice to initiate data transfer. We are transparent about what we will do with that data so that the user may make an informed decision.  
  • We only use the data to derive non-personal insights on mobile network experience. We do not use the data for any other purpose nor do we allow any 3rd party to use it for any other purpose. For example, we do not use the data for any individualized user identification or individualized user tracking.
  • We take data security extremely seriously and have implemented a robust array of physical, contractual, technological and administrative measures to prevent data theft, fraud and abuse.

 

What data we collect:

  • The data we collect includes the location of various network performance events that we observe, along with diagnostic information on the device’s experienced network quality.
  • We use this to measure the everyday experience that mobile devices experience on various networks and create insights such as heatmaps of good and bad network experience so that we can advise the telecom industry on how they may make measurable improvements for users.
  • We collect information on the type of network devices are connected to, the strength and quality of that connection, and the network operator providing the service.
  • We also collect information such as phone models or mobile platforms, which help us analyze the differences in wireless experience across a range of devices.
  • We do not collect personal demographic data on users such as their name, age, gender, or telephone number.
  • We do not collect any information  such as other apps used or the content accessed. We do not collect anything that directly identifies consumers or their mobile handsets
  • A comprehensive list of the data types we collect is available in our Privacy Policy.

 

Responsible use of the data:

  • Our business model is based on creating aggregate, non-personal analytics and insights derived from the data we collect.
  • We do not use the data for any individualized user identification or individualized user tracking.
  • Our non-personal mobile analytics are used to publish openly-accessible industry reports.
  • We use location data with the express purpose of measuring and analyzing network service and experience in a particular place. Location is not collected with data that directly identifies users or their handsets and is not linked to IDs such as handset MAC or IMEI.
  • We also provide our analytics to help the world's largest Mobile Network Operators understand and improve the connectivity of their networks benefiting millions of consumers globally. Our work benefits users who have agreed to the transfer of network data by exposing the network and mobile application ecosystem to issues they’ve helped us identify.
  • We do not share any data with 3rd parties for personal tracking, profiling or any personalized use cases. We depersonalize all data prior to any external sharing, which may include insights, aggregations, and analyses.
  • 3rd parties are contractually obliged to take similar measures to the ones Opensignal uses to ensure data is kept secure and confidential at all times. They are only permitted to use this data for the purposes of improving mobile connectivity and experience.

 

User data sharing options:

We appreciate the input of all those who contribute data, but we understand not everyone would like to do so and we provide a range of options to enable flexible data sharing:

  • Users can choose to use our applications without contributing data.
  • Likewise, if users give affirmative and explicit consent to provide their data and later change their mind, data contribution can easily be switched on or off via the settings in the apps.
  • Users can also request to have their history deleted from our records. Should you wish to do this please contact us using the details below.

 

For more information, read our Privacy Policy or contact us at: [email protected].