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While Personal remains the outright winner of the Upload Speed Experience award — it lost much of its lead that it gained over second-placed Claro in our last report. Personal went from having a 0.6 Mbps (9.9%) lead a year ago to a 1.8 Mbps (27.4%) lead in our previous report. This time round, Personal’s margin of victory over Claro is a much narrower — but still respectable — 1.1 Mbps (18%). This change has occurred as Personal’s score declined by 0.7 Mbps (8.8%) since our last report, while Claro’s fell by just 0.1 Mbps. A similar story played out for Download Speed Experience, with Personal’s lead over Claro falling from 6.5 Mbps (36%) to 5.3 Mbps (28.8%), due to a 1.1 Mbps drop in Personal’s score while Claro’s was essentially unchanged.
In our previous two reports, Claro won the Games Experience award outright, but this time a 0.8 point dip in Claro’s score coupled with a 0.1 point increase in Personal’s has triggered a statistical tie between the two operators and as a result they are joint winners for this award. However, our Movistar users saw the largest improvement in their experience when playing mobile games over a cellular connection — the operator’s score rose by 3.2 points to 49.3 points. That said, with more than 10 points behind the winners, it still has a lot of ground to make up before it can realistically challenge either of the two front-runners.
In our two previous reports, Personal was the outright winner of the Video Experience award by a margin of 2.8-2.9 points. While the operator continues to win outright, its lead over second-placed Claro has more than halved, falling to just 1.3 points. This change occurred due to a one-point increase in Claro’s score since our previous report and a 0.5 point drop in Personal’s. Movistar has fared worse as its Video Experience score fell by 9.2 points, causing it to fall into the Fair (40-55) category down from Good (55-65). Meanwhile, Claro and Personal have retained their Very Good (65-75) ratings.
Personal remains the dominant force as far as our awards table is concerned — the operator wins five of our seven awards outright, which it also held in our last two reports. In addition, this time it is crowned for joint victory for Games Experience alongside Claro, the previous sole winner. This leaves Claro with just a single outright win, instead of two — as it retains the Voice App Experience award. Personal’s grip on multiple mobile network experience awards is impressive. The operator has been the sole winner of our Download Speed Experience award since our December 2016 report and is the only winner of both our Video Experience and Upload Speed Experience awards since Opensignal first launched them in Argentina two years ago. In addition, Personal has won every 4G Availability award outright since December 2017 and is the only operator to win the 4G Coverage Experience award. Personal is still the only Argentinean operator with a 4G Availability score above 90%.
In this report, we've analyzed the mobile network experience of Argentina’s three national operators — Claro, Movistar and Personal — in the 90 day period starting February 1, 2021 and ending May 1, 2021, to see how they measure up. As Personal launched its 5G network using dynamic spectrum sharing (DSS) in Buenos Aires and Rosario (with five sites apiece) in early February, we have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.
Finally, ENACOM, the country’s national communications agency ran a week-long 5G trial at its headquarters in Buenos Aires in mid-March to explore how the technology could benefit Argentina’s industrial, educational and entertainment sectors.
| Mobile Experience Awards Argentina | |||
|---|---|---|---|
June 2021,
Argentina Report
|
C
Claro
|
M
Movistar
|
P
Personal
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
June 2021,
Argentina
|
|---|---|
|
Video Experience
|
P
Personal
|
|
Voice App Experience
|
C
Claro
|
|
Download Speed Experience
|
P
Personal
|
|
Upload Speed Experience
|
P
Personal
|
|
4G Availability
|
P
Personal
|
|
4G Coverage Experience
|
P
Personal
|
|
Mobile Experience Awards Draws
|
June 2021, Argentina
|
|---|---|
|
Games Experience
|
C
Claro
P
Personal
|
|
Video Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
P
Personal
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 75.8 (± 0.16) | 55.8 (± 0.34) | 74.8 (± 0.16) |
|
3G Video Experience
| 55.7 (± 0.87) | 40.9 (± 1.59) | 56.5 (± 1.10) |
| 4G Video Experience | in 0-100 points |
|
C
Claro
|
76 (± 0.16) |
|
M
Movistar
|
56 (± 0.34) |
|
P
Personal
|
75 (± 0.16) |
| 3G Video Experience | in 0-100 points |
|
C
Claro
|
56 (± 0.87) |
|
M
Movistar
|
41 (± 1.59) |
|
P
Personal
|
57 (± 1.10) |
|
Games Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
P
Personal
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 72.8 (± 0.25) | 56.7 (± 0.53) | 66.2 (± 0.33) |
|
3G Games Experience
| 35.1 (± 0.14) | 35.1 (± 0.19) | 34.5 (± 0.19) |
| 4G Games Experience | in 0-100 points |
|
C
Claro
|
73 (± 0.25) |
|
M
Movistar
|
57 (± 0.53) |
|
P
Personal
|
66 (± 0.33) |
| 3G Games Experience | in 0-100 points |
|
C
Claro
|
35 (± 0.14) |
|
M
Movistar
|
35 (± 0.19) |
|
P
Personal
|
34 (± 0.19) |
|
Voice App Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
P
Personal
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 81.1 (± 0.12) | 75.0 (± 0.23) | 77.4 (± 0.16) |
|
3G Voice App Experience
| 66.1 (± 0.39) | 66.2 (± 0.48) | 65.0 (± 0.61) |
| 4G Voice App Experience | in 0-100 points |
|
C
Claro
|
81 (± 0.12) |
|
M
Movistar
|
75 (± 0.23) |
|
P
Personal
|
77 (± 0.16) |
| 3G Voice App Experience | in 0-100 points |
|
C
Claro
|
66 (± 0.39) |
|
M
Movistar
|
66 (± 0.48) |
|
P
Personal
|
65 (± 0.61) |
|
Download Speed Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
P
Personal
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 21.2 (± 0.11) | 17.6 (± 0.14) | 25.3 (± 0.15) |
|
3G Download Speed
| 6.9 (± 0.10) | 6.3 (± 0.14) | 6.9 (± 0.14) |
| 4G Download Speed | in Mbps |
|
C
Claro
|
21 (± 0.11) |
|
M
Movistar
|
18 (± 0.14) |
|
P
Personal
|
25 (± 0.15) |
| 3G Download Speed | in Mbps |
|
C
Claro
|
7 (± 0.10) |
|
M
Movistar
|
6 (± 0.14) |
|
P
Personal
|
7 (± 0.14) |
|
Upload Speed Experience
Additional Metrics |
C
Claro
|
M
Movistar
|
P
Personal
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 7.5 (± 0.05) | 5.3 (± 0.07) | 8.1 (± 0.06) |
|
3G Upload Speed
| 1.5 (± 0.04) | 1.5 (± 0.05) | 1.7 (± 0.06) |
| 4G Upload Speed | in Mbps |
|
C
Claro
|
8 (± 0.05) |
|
M
Movistar
|
5 (± 0.07) |
|
P
Personal
|
8 (± 0.06) |
| 3G Upload Speed | in Mbps |
|
C
Claro
|
2 (± 0.04) |
|
M
Movistar
|
2 (± 0.05) |
|
P
Personal
|
2 (± 0.06) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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