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Our users observed the fastest average upload speeds on Orange’s network — 12.9 Mbps — making the operator the outright winner of the Upload Speed Experience award. Orange shared the award with Proximus in our last report, but this time it commands a clear lead of 1.3 Mbps (11%).
In our last report, Telenet was the clear winner in terms of the average download speeds observed by our Belgian users. This time around, things are not so clear-cut as Telenet and Proximus statistically tie with scores of 41 and 38.7 Mbps, respectively. However, Orange is not far behind with a score of 36.7 Mbps.
Our users spent the most amount of time connected to 4G (or better) on Orange and Proximus’s networks, as the two operators are joint winners of the 4G Availability award. Orange and Proximus users spent 91.4-92.7% of their time connected to 4G or 5G, while Telenet is in last place with a score of 90.5%.
It has now been two reports since a single Belgian operator won our Video Experience award outright. Last time, Orange and Proximus shared the glory, but in this report Telenet has swapped places with Orange. That said, just 1.4 points separate the three operators.
Our users continue to observe no statistical difference when playing multiplayer smartphone games over cellular connections between Orange and Proximus’ networks. The joint winners were roughly 5.7-7.7 points ahead of Telenet. The last operator to win the Games Experience award outright was Orange back in our September 2020 report.
Competition for our awards remains fierce, as out of seven awards only two have been won by a single operator — down from three in our last report. Proximus continues to have the largest haul, as it remains the outright winner of the 4G Coverage Experience award and is a joint winner in five out of seven categories. However, it is no longer the outright winner of the 4G Availability award, due to a statistical tie with Orange. Speaking of Orange, it is the only other operator to win an award outright — claiming the Upload Speed Experience award, after statistically tying with Proximus last time around.
The Belgian Institute for Postal Services and Telecommunications (BIPT) launched a consultation in July regarding its upcoming auction of new frequencies for 5G along with expiring licences in bands already used for 2G and 3G. The auction has been extensively delayed due to clashes between federal and regional governments over how the proceeds should be split.
Meanwhile, Proximus has completed its acquisition of Mobile Vikings, an MVNO, along with the JIM mobile brand, which together had more than 300,000 customers.
In this report, we’ve analyzed the mobile network experience for Belgium’s three national operators, Orange, Proximus and Telenet, over the 90-day period starting May 1, 2021 and ending July 29, 2021. Our 5G users contributed to the overall mobile network experience measures covered in this report.
| Mobile Experience Awards Belgium | |||
|---|---|---|---|
September 2021,
Belgium Report
|
O
Orange
|
P
Proximus
|
T
Telenet
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
September 2021,
Belgium
|
|---|---|
|
Upload Speed Experience
|
O
Orange
|
|
4G Coverage Experience
|
P
Proximus
|
|
Mobile Experience Awards Draws
|
September 2021, Belgium
|
|---|---|
|
Video Experience
|
P
Proximus
T
Telenet
|
|
Games Experience
|
O
Orange
P
Proximus
|
|
Voice App Experience
|
O
Orange
P
Proximus
T
Telenet
|
|
Download Speed Experience
|
P
Proximus
T
Telenet
|
|
4G Availability
|
O
Orange
P
Proximus
|
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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