USA
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
USA
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
T-Mobile remains untouchable for 5G Availability
T-Mobile pulls even further into the lead for 5G Availability. Our T-Mobile 5G users with active 5G subscriptions now spend 67.9% of their time with a 5G connection, up four percentage points from the previous report. T-Mobile’s score is almost six times that of second-placed AT&T, and around nine times that of Verizon. 5G Availability is an important measure of the mobile experience as the higher the score, the greater the proportion of time 5G users benefit from the superior experience that 5G provides.
The best video streaming and mobile gaming experience over 5G networks is with Verizon
Once again, Verizon takes home all three 5G experiential awards — 5G Video Experience, 5G Live Video Experience and 5G Games Experience. Verizon wins 5G Video Experience with a score of 70.2 points, 5G Live Video Experience with a score of 70.9 points and 5G Games Experience with a score of 82.6 points, all on a 100-point scale. For all three metrics T-Mobile is in second place and AT&T third. Since the previous report, Verizon’s lead has grown for 5G Video Experience and 5G Games Experience, but T-Mobile has gained ground for 5G Live Video Experience.
The most consistent experience is with T-Mobile
T-Mobile wins the Consistent Quality award outright for the third consecutive time, this time with a score of 80.6%. However, T-Mobile’s lead over Verizon has shrunk to just one percentage point due to Verizon’s score increasing by three percentage points between reports. Consistent Quality quantifies how often users’ experience on a network is sufficient to support various more demanding common applications used for a range of common tasks like watching HD video, group video calls, and gaming.
T-Mobile still has the fastest overall experience
Our U.S. users’ average overall download and upload speeds are again fastest on T-Mobile’s network, meaning that it retains the Download Speed Experience and Upload Speed Experience awards. T-Mobile’s impressive Download Speed Experience score of 139.3Mbps is over three times that of Verizon, in third place — and the gap has widened between reports, with T-Mobile users seeing a 26Mbps boost in their average download speeds. T-Mobile’s lead has also increased for Upload Speed Experience, from 4Mbps to 6Mbps.
AT&T keeps a tight grip on the Availability award
AT&T wins the Availability award outright for the fifth report in a row. Its near perfect score of 99.5% is only slightly ahead of its closest competitor, Verizon, in second place and one percentage point ahead of third-placed T-Mobile. Availability is a measure of the proportion of time our users spend with a 3G or better connection.
Verizon’s stays top for 5G Upload Speed
Verizon’s score of 21.2Mbps secures it another win for 5G Upload Speed — it is the only operator with average 5G upload speeds greater than 20Mbps. T-Mobile is the runner-up, 2Mbps behind Verizon. Both Verizon’s and T-Mobile’s scores increased by 1Mbps between reports, while AT&T’s score remains unchanged.
Mobile Experience Awards
Market Overview
The leaderboards are unchanged in this most recent report on the mobile network experience in the U.S. T-Mobile continues to win the most awards, with overall awards making up six of its nine outright wins. Conversely, Verizon’s five outright wins feature mostly 5G awards, and it retains all three 5G experiential awards. AT&T holds onto its singular win, Availability.
T-Mobile has agreed to acquire ‘substantially all’ of UScellular’s mobile operations. The deal, which totals $4.4 billion — a combination of cash and debt — will include UScellular’s mobile subscriptions and retail stores, as well as around 30% of UScellular’s spectrum assets. Under the deal, UScellular will retain ownership of the remaining spectrum and its cell tower portfolios, numbering 4,382 towers. T-Mobile will enter into a long-term arrangement to lease space on at least 2,100 of the retained towers. The transaction is expected to close in mid-2025.
In March 2024, the National Telecommunications and Information Administration (NTIA) released the Implementation Plan for its National Spectrum Strategy, which was itself released late 2023. The National Spectrum Strategy aims to improve spectrum management and spectrum access, ensuring that both the public and private sectors have the spectrum resources they need. The Implementation Plan provides a public roadmap for this effort — including a study of 2,786MHz of spectrum across five bands to determine its suitability for potential new uses.
In this report, we examine the mobile network experience of the three main mobile network operators in the U.S. — Verizon, T-Mobile and AT&T — over a period of 90 days starting on March 01, 2024, and ending on May 29, 2024, to see how they fared. In the regional analysis, we also include UScellular (U) in 21 states where it offers cellular services, along with GCI (G) in Alaska.
Overall Experience
National Analysis
T-Mobile wins the Video Experience award outright for the fourth report in a row. It wins this time with a score of 63.7 points on a 100-point scale and a lead of four points over second-placed Verizon.
Since the previous report AT&T’s score has increased by three points, while Verizon's and T-Mobile's scores have risen by two points.
All operators place in the Good (58-68) category, meaning that our users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
T-Mobile wins the Live Video Experience award outright for a third consecutive time. T-Mobile's score of 62.6 points on a 100-point scale is three points more than that of AT&T, and four points more than Verizon’s score.
All three operators’ scores increased by three points compared to the last report; they all now place in the Excellent (58 or above) category for Live Video Experience.
Operators’ Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike Video Experience, which represents on-demand video streams, Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
T-Mobile retains the Games Experience award a score of 71.7 points on a 100-point scale. Verizon and AT&T place second and third, respectively, with scores of 68.8 points and 63.4 points.
Verizon and T-Mobile place in the Fair (65-75) category, while AT&T places one category lower, in Poor (40-65). A Fair rating means that users find the experience to be ‘average’. In most cases the game is responsive to the actions of the player with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Once again, T-Mobile has the fastest average overall download speeds, meaning it wins the Download Speed Experience award outright. Its score of 139.3Mbps is 2.8 times faster than AT&T’s score and 3.3 times faster than Verizon’s score. The gap has widened between reports, with T-Mobile users seeing a 26Mbps boost in their average download speeds, while Verizon's and AT&T’s scores only rose by 4Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
T-Mobile remains top for Upload Speed Experience, winning the award outright with a score of 13.9Mbps. T-Mobile’s score is comfortably ahead of second-placed Verizon’s and double AT&T’s score. T-Mobile’s lead over second place has increased to 6Mbps due to its score rising by 2Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Regional Analysis Summary: USA, Mobile Network Experience Report, July 2024
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A-D
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
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E-H
- Florida
- Georgia
- Hawaii
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I-L
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
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M-P
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
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Q-T
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
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U-X
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
in Alabama
in Alabama
in Alabama
in Alabama
in Alabama
in Alaska
in Alaska
in Alaska
in Alaska
in Alaska
in Arizona
in Arizona
in Arizona
in Arizona
in Arizona
in Arkansas
in Arkansas
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in Arkansas
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in California
in California
in California
in California
in California
in Colorado
in Colorado
in Colorado
in Colorado
in Colorado
in Connecticut
in Connecticut
in Connecticut
in Connecticut
in Connecticut
in Delaware
in Delaware
in Delaware
in Delaware
in Delaware
in District of Columbia
in District of Columbia
in District of Columbia
in District of Columbia
in District of Columbia
in Florida
in Florida
in Florida
in Florida
in Florida
in Georgia
in Georgia
in Georgia
in Georgia
in Georgia
in Hawaii
in Hawaii
in Hawaii
in Hawaii
in Hawaii
in Idaho
in Idaho
in Idaho
in Idaho
in Idaho
in Illinois
in Illinois
in Illinois
in Illinois
in Illinois
in Indiana
in Indiana
in Indiana
in Indiana
in Iowa
in Iowa
in Iowa
in Iowa
in Iowa
in Kansas
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in Kansas
in Kentucky
in Kentucky
in Kentucky
in Kentucky
in Kentucky
in Louisiana
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in Louisiana
in Louisiana
in Louisiana
in Maine
in Maine
in Maine
in Maine
in Maine
in Maryland
in Maryland
in Maryland
in Maryland
in Maryland
in Massachusetts
in Massachusetts
in Massachusetts
in Massachusetts
in Massachusetts
in Michigan
in Michigan
in Michigan
in Michigan
in Michigan
in Minnesota
in Minnesota
in Minnesota
in Minnesota
in Minnesota
in Mississippi
in Mississippi
in Mississippi
in Mississippi
in Mississippi
in Missouri
in Missouri
in Missouri
in Missouri
in Missouri
in Montana
in Montana
in Montana
in Montana
in Montana
in Nebraska
in Nebraska
in Nebraska
in Nebraska
in Nebraska
in Nevada
in Nevada
in Nevada
in Nevada
in Nevada
in New Hampshire
in New Hampshire
in New Hampshire
in New Hampshire
in New Hampshire
in New Jersey
in New Jersey
in New Jersey
in New Jersey
in New Jersey
in New Mexico
in New Mexico
in New Mexico
in New Mexico
in New Mexico
in New York
in New York
in New York
in New York
in New York
in North Carolina
in North Carolina
in North Carolina
in North Carolina
in North Carolina
in North Dakota
in North Dakota
in North Dakota
in North Dakota
in North Dakota
in Ohio
in Ohio
in Ohio
in Ohio
in Ohio
in Oklahoma
in Oklahoma
in Oklahoma
in Oklahoma
in Oklahoma
in Oregon
in Oregon
in Oregon
in Oregon
in Oregon
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Rhode Island
in Rhode Island
in Rhode Island
in Rhode Island
in Rhode Island
in South Carolina
in South Carolina
in South Carolina
in South Carolina
in South Carolina
in South Dakota
in South Dakota
in South Dakota
in South Dakota
in South Dakota
in Tennessee
in Tennessee
in Tennessee
in Tennessee
in Tennessee
in Texas
in Texas
in Texas
in Texas
in Texas
in Utah
in Utah
in Utah
in Utah
in Utah
in Vermont
in Vermont
in Vermont
in Vermont
in Vermont
in Virginia
in Virginia
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in Virginia
in Virginia
in Washington
in Washington
in Washington
in Washington
in Washington
in West Virginia
in West Virginia
in West Virginia
in West Virginia
in West Virginia
in Wisconsin
in Wisconsin
in Wisconsin
in Wisconsin
in Wisconsin
in Wyoming
in Wyoming
in Wyoming
in Wyoming
in Wyoming
5G Experience
National Analysis
The best 5G Video Experience is again with Verizon. Its score of 70.2 points on a 100-point scale puts it two points ahead of T-Mobile in second place and five points ahead of AT&T in third place.
Scores have improved across the board, with AT&T's score increasing by the largest margin — four points.
Verizon places in the Very Good (68-78) category, while T-Mobile and AT&T place one category lower, in Good (58-68). This means that our Verizon users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling. However, on average, our T-Mobile and AT&T users are able to stream video at 720p or better with satisfactory loading times and little stalling.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Verizon continues to win the 5G Live Video Experience award outright. It does so with a score of 70.9 points on a 100-point scale and a lead of two points over T-Mobile. AT&T comes third with a score of 65.7 points.
Scores on AT&T, T-Mobile and Verizon have increased since the previous report — by four points on AT&T and T-Mobile, and three points on Verizon.
Verizon, T-Mobile and AT&T have an Excellent (58 or above) 5G Live Video Experience. Our users on all three networks are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Operators’ 5G Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.
Unlike 5G Video Experience, which represents on-demand video streams, 5G Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
Verizon wins the 5G Games Experience award outright with a score of 82.6 points on a 100-point scale — this is the eighth consecutive report in which it has won this award. T-Mobile and AT&T place in second and third, respectively, with scores of 77.9 points and 69.8 points.
Verizon and T-Mobile place in the Good (75-85) category. A Good rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game. AT&T places one category lower, with a Fair (65-75) rating.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
T-Mobile continues to lead for 5G Download Speed — it wins the award outright with a score of 226.7Mbps. Verizon’s score of 150.5Mbps places it in second, slightly ahead of AT&T.
All operators have seen a boost in speed since the previous report, ranging from 15Mbps for Verizon to 22Mbps for T-Mobile.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Verizon is the only operator with average 5G upload speeds greater than 20Mbps — its score of 21.2Mbps secures it another win for 5G Upload Speed. Verizon’s closest competitor is T-Mobile, which places in second with its score of 18.8Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Regional Analysis
Regional Analysis Summary: USA, Mobile Network Experience Report, July 2024
-
A-D
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
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E-H
- Florida
- Georgia
- Hawaii
-
I-L
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
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M-P
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
-
Q-T
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
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U-X
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
in Alabama
in Alabama
in Alabama
in Alabama
in Alabama
in Arizona
in Arizona
in Arizona
in Arizona
in Arizona
in Arkansas
in Arkansas
in Arkansas
in Arkansas
in Arkansas
in California
in California
in California
in California
in California
in Colorado
in Colorado
in Colorado
in Colorado
in Colorado
in Connecticut
in Connecticut
in Connecticut
in Connecticut
in Connecticut
in Delaware
in Delaware
in Delaware
in Delaware
in Delaware
in District of Columbia
in District of Columbia
in District of Columbia
in District of Columbia
in District of Columbia
in Florida
in Florida
in Florida
in Florida
in Florida
in Georgia
in Georgia
in Georgia
in Georgia
in Georgia
in Hawaii
in Hawaii
in Hawaii
in Hawaii
in Hawaii
in Idaho
in Idaho
in Idaho
in Idaho
in Idaho
in Illinois
in Illinois
in Illinois
in Illinois
in Illinois
in Indiana
in Indiana
in Indiana
in Indiana
in Indiana
in Iowa
in Iowa
in Iowa
in Iowa
in Iowa
in Kansas
in Kansas
in Kansas
in Kansas
in Kentucky
in Kentucky
in Kentucky
in Kentucky
in Kentucky
in Louisiana
in Louisiana
in Louisiana
in Louisiana
in Louisiana
in Maine
in Maine
in Maine
in Maine
in Maine
in Maryland
in Maryland
in Maryland
in Maryland
in Massachusetts
in Massachusetts
in Massachusetts
in Massachusetts
in Massachusetts
in Michigan
in Michigan
in Michigan
in Michigan
in Michigan
in Minnesota
in Minnesota
in Minnesota
in Minnesota
in Minnesota
in Mississippi
in Mississippi
in Mississippi
in Mississippi
in Mississippi
in Missouri
in Missouri
in Missouri
in Missouri
in Missouri
in Montana
in Montana
in Montana
in Montana
in Montana
in Nebraska
in Nebraska
in Nebraska
in Nebraska
in Nebraska
in Nevada
in Nevada
in Nevada
in Nevada
in Nevada
in New Hampshire
in New Hampshire
in New Hampshire
in New Hampshire
in New Jersey
in New Jersey
in New Jersey
in New Jersey
in New Jersey
in New Mexico
in New Mexico
in New Mexico
in New Mexico
in New Mexico
in New York
in New York
in New York
in New York
in New York
in North Carolina
in North Carolina
in North Carolina
in North Carolina
in North Carolina
in North Dakota
in North Dakota
in North Dakota
in North Dakota
in North Dakota
in Ohio
in Ohio
in Ohio
in Ohio
in Ohio
in Oklahoma
in Oklahoma
in Oklahoma
in Oklahoma
in Oklahoma
in Oregon
in Oregon
in Oregon
in Oregon
in Oregon
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Rhode Island
in Rhode Island
in Rhode Island
in Rhode Island
in Rhode Island
in South Carolina
in South Carolina
in South Carolina
in South Carolina
in South Carolina
in South Dakota
in South Dakota
in South Dakota
in South Dakota
in South Dakota
in Tennessee
in Tennessee
in Tennessee
in Tennessee
in Tennessee
in Texas
in Texas
in Texas
in Texas
in Utah
in Utah
in Utah
in Utah
in Utah
in Vermont
in Vermont
in Vermont
in Vermont
in Virginia
in Virginia
in Virginia
in Virginia
in Virginia
in Washington
in Washington
in Washington
in Washington
in Washington
in West Virginia
in West Virginia
in West Virginia
in West Virginia
in West Virginia
in Wisconsin
in Wisconsin
in Wisconsin
in Wisconsin
in Wisconsin
in Wyoming
in Wyoming
in Wyoming
in Wyoming
in Wyoming
Coverage
National Analysis
Verizon takes home the Coverage Experience award once again, winning outright with a score of 9.6 points on a 10-point scale. However, AT&T and T-Mobile are not far behind, respectively scoring 9.1 points and 8.7 points in second and third place.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
T-Mobile remains top for 5G Coverage Experience, winning the award outright with a score of 7.7 points on a 10-point scale and a lead of one point over AT&T. Verizon comes third with a score of 5.9 points.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
Availability is a close race, but AT&T continues to win the award outright. Availability reflects the proportion of time all Opensignal users on an operator’s network have either a 3G, 4G or 5G connection — our AT&T users spend 99.5% of their time with a 3G or better connection. Verizon places second with a score of 99.3%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
T-Mobile remains the clear leader for 5G Availability. Our T-Mobile 5G users with an active 5G subscription spend 67.9% of their time with a 5G connection — almost six times as much as those on AT&T, and around nine times more than our Verizon 5G users.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Regional Analysis
Regional Analysis Summary: USA, Mobile Network Experience Report, July 2024
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A-D
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
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E-H
- Florida
- Georgia
- Hawaii
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I-L
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
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M-P
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
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Q-T
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
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U-X
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
in Alabama
in Alabama
in Alabama
in Alabama
in Alaska
in Alaska
in Arizona
in Arizona
in Arizona
in Arizona
in Arkansas
in Arkansas
in Arkansas
in Arkansas
in California
in California
in California
in California
in Colorado
in Colorado
in Colorado
in Colorado
in Connecticut
in Connecticut
in Connecticut
in Connecticut
in Delaware
in Delaware
in Delaware
in Delaware
in District of Columbia
in District of Columbia
in District of Columbia
in District of Columbia
in Florida
in Florida
in Florida
in Florida
in Georgia
in Georgia
in Georgia
in Georgia
in Hawaii
in Hawaii
in Hawaii
in Hawaii
in Idaho
in Idaho
in Idaho
in Idaho
in Illinois
in Illinois
in Illinois
in Illinois
in Indiana
in Indiana
in Indiana
in Indiana
in Iowa
in Iowa
in Iowa
in Iowa
in Kansas
in Kansas
in Kansas
in Kansas
in Kentucky
in Kentucky
in Kentucky
in Kentucky
in Louisiana
in Louisiana
in Louisiana
in Louisiana
in Maine
in Maine
in Maine
in Maine
in Maryland
in Maryland
in Maryland
in Maryland
in Massachusetts
in Massachusetts
in Massachusetts
in Massachusetts
in Michigan
in Michigan
in Michigan
in Michigan
in Minnesota
in Minnesota
in Minnesota
in Minnesota
in Mississippi
in Mississippi
in Mississippi
in Mississippi
in Missouri
in Missouri
in Missouri
in Missouri
in Montana
in Montana
in Montana
in Montana
in Nebraska
in Nebraska
in Nebraska
in Nebraska
in Nevada
in Nevada
in Nevada
in Nevada
in New Hampshire
in New Hampshire
in New Hampshire
in New Hampshire
in New Jersey
in New Jersey
in New Jersey
in New Jersey
in New Mexico
in New Mexico
in New Mexico
in New Mexico
in New York
in New York
in New York
in New York
in North Carolina
in North Carolina
in North Carolina
in North Carolina
in North Dakota
in North Dakota
in North Dakota
in North Dakota
in Ohio
in Ohio
in Ohio
in Ohio
in Oklahoma
in Oklahoma
in Oklahoma
in Oklahoma
in Oregon
in Oregon
in Oregon
in Oregon
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Pennsylvania
in Rhode Island
in Rhode Island
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in Rhode Island
in South Carolina
in South Carolina
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in South Dakota
in South Dakota
in South Dakota
in South Dakota
in Tennessee
in Tennessee
in Tennessee
in Tennessee
in Texas
in Texas
in Texas
in Texas
in Utah
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in Utah
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in Vermont
in Vermont
in Vermont
in Vermont
in Virginia
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in Virginia
in Washington
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in West Virginia
in West Virginia
in West Virginia
in West Virginia
in Wisconsin
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in Wyoming
in Wyoming
in Wyoming
in Wyoming
Consistency
National Analysis
T-Mobile wins the Consistent Quality award outright for a third consecutive time, this time with a score of 80.6%. However, T-Mobile’s lead over Verizon has shrunk to just one percentage point due to Verizon’s score increasing by three percentage points between reports.
This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Regional Analysis
Regional Analysis Summary: USA, Mobile Network Experience Report, July 2024
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A-D
- Alabama
- Alaska
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
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E-H
- Florida
- Georgia
- Hawaii
-
I-L
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
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M-P
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
-
Q-T
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
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U-X
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
in Alabama
in Alaska
in Arizona
in Arkansas
in California
in Colorado
in Connecticut
in Delaware
in District of Columbia
in Florida
in Georgia
in Hawaii
in Idaho
in Illinois
in Indiana
in Iowa
in Kansas
in Kentucky
in Louisiana
in Maine
in Maryland
in Massachusetts
in Michigan
in Minnesota
in Mississippi
in Missouri
in Montana
in Nebraska
in Nevada
in New Hampshire
in New Jersey
in New Mexico
in New York
in North Carolina
in North Dakota
in Ohio
in Oklahoma
in Oregon
in Pennsylvania
in Rhode Island
in South Carolina
in South Dakota
in Tennessee
in Texas
in Utah
in Vermont
in Virginia
in Washington
in West Virginia
in Wisconsin
in Wyoming
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience