Taiwan
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Taiwan
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
National
Homeplus triumphs for Download Speed
Our users on Homeplus network enjoy the fastest average broadband download speeds in Taiwan, clocking in at 136.4Mbps — 31% faster than those on the runner-up kbro and 45% faster than on third-placed Chunghwa Telecom.
Chunghwa Telecom comes first for Upload Speed
The Upload Speed award goes to Chunghwa Telecom, as the ISP scores 42.4Mbps. This is 60% faster than what our users experience on second-placed Homeplus.
Homeplus wins Consistent Quality outright
Homeplus places first for Consistent Quality with a score of 81.2%, commanding a lead over Chunghwa Telecom of 5.7 percentage points. These scores represent the percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
Homeplus and kbro jointly win Peak Download Speed
Homeplus and kbro are in a statistical tie for first place for Peak Download Speed experience, with scores of 464.6-530.1Mbps. These scores represent the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.
Market Overview
In this report Opensignal has, for the first time, examined real-world data from our Taiwan fixed broadband users. To reflect the varying ways in which fixed broadband is used we include five different measures of user experience: Consistent Quality, Download Speed, Peak Download Speed, Upload Speed, and Video Experience. Together, these measures capture the wide range of ways that households use broadband services, ranging from remote work and education to video streaming and gaming.
We include the six main internet service providers operating on the island – Chunghwa Telecom, FarEasTone, Zhongia (Homeplus), kbro, Taiwan Mobile, and Taiwan Broadband Communications (TBC). The analysis period covers their performance over 90 days starting on February 1, 2024, to see how these Taiwanese ISPs fared.
Chungwa Telecom, a partly state-owned incumbent provider, is the fixed broadband market leader with around 55% of the market share in terms of connections. It delivers island-wide xDSL and FTTx access services through its subsidiary HiNet and offers other providers its wholesale network to deploy their services.
Zhongia (Homeplus), kbro, and TBC are all cable companies offering pay-TV and fixed broadband services locally through smaller regional operators. Zhongia delivers services under the Homeplus brand, holding around 15% of Taiwan’s fixed broadband market – with a footprint that includes Taipei, New Taipei, Taoyuan, Tainan, Kaohsiung, and Keelung. Kbro provides services in Taipei, New Taipei, Taoyuan, Hsinchu, Taichung, Tainan, Changhua, and Pingtung, with more than 9% market share of the broadband market. TBC controls 5% of the fixed broadband market in Taiwan, with a footprint extending over Taoyuan, Hsinchu, Taichung, and Miaoli.
FarEasTone and Taiwan Mobile are both mobile operators that have recently completed their mergers with rival wireless carriers — GT (APT’s brand) and T Star respectively. They both operate in the fixed broadband space as well, although their market shares in this segment are around 4.5% each. FarEasTone offers xDSL and FTTx services using both its own and Chunghwa Telecom’s infrastructure. Taiwan Mobile delivers cable services in New Taipei, Kaohsiung, and Yilan County.
National Fixed Broadband Experience
Homeplus dominates the fixed broadband experience awards table in Taiwan, with two outright wins and two joint wins. It comes first for Download Speed with a score of 136.4Mbps and Consistent Quality with a score of 81.2%. Meanwhile, Chunghwa Telecom is the sole winner for Upload Speed, with an impressive winning margin of nearly 60% over Homeplus.
Homeplus and kbro jointly win Peak Download Speed. Four ISPs — Chunghwa Telecom, Homeplus, kbro, and TBC — are in a statistical tie for first place in the Video Experience category. All reported ISPs in Taiwan place in the Very Good (68 -78) category. This means our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Overall Experience
Definitions
Measures how often users’ experience on a network was sufficient to support common applications’ requirements. Broadband Consistent Quality uses six key performance indicators, including download and upload speed, latency, jitter, packet loss and time to first byte. Metrics are represented as a percentage of users’ tests that have met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. Broadband Consistent Quality is measured across all users in all hours of the day.
Definitions
Measured in Mbps, Broadband Download Speed represents the typical everyday speeds a user experiences across a provider’s network.
Definitions
Measured in Mbps, Broadband Peak Download Speed represents the 98th percentile of the user speed distribution. i.e. this is what the users with the highest speeds within the footprint experience.
Definitions
Measured in Mbps, Broadband Upload Speed measures the average upload speeds for each internet service provider observed by our users across their fixed networks. Typically, upload speeds are slower than download speeds, but this often depends on the technology used for broadband connections.
Definitions
Opensignal’s adaptive video experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's network. The metric measures users’ adaptive video experience using a Mean Opinion Score (MOS) approach inspired by International Telecommunication Union (ITU) studies which have derived a relationship between technical parameters of adaptive bitrate video streaming and the perceived video experience as reported by real people.
The videos tested are streamed directly from the world’s largest video content providers and include a wide selection of resolutions that dynamically match the network conditions, available bandwidth and device performance. Resolutions range from 144p to 2160p, which is also called 4K or UHD (Ultra High Definition). The model calculates a MOS score on a 0 to 100 scale by evaluating a number of parameters, including: the time to start playing the video, the quality of the video, the time playing each resolution, and the time spent re-buffering.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience